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Justuno is owned and operated by Justuno, Inc (“Justuno”, “we”, “us”, and/or “our”) and has been created to provide our Site visitors and Customer’s own Site visitors (“you”, “your”). This Cookie Statement explains how we use cookies and similar technologies in the course of our business, including through our websites that link to this Cookie Statement, such as https://www.justuno.com, https://my.justuno.com, and https://support.justuno.com, or any website or mobile application owned, operated or controlled by us (collectively, “Websites” or “websites”), and when our users’ subscribers visit websites or e-commerce stores operated by our users or open or interact with emails delivered through our Services. It explains what these technologies are and why we use them, as well as your rights to control our use of them. This Cookie Statement is and will be treated as part of our Terms of Use, and is automatically incorporated therein. Capitalized terms used and not otherwise defined in this Cookie Statement have the meanings given to those terms in our Privacy Policy.
In some cases we may use cookies and other tracking technologies described in this Cookie Statement to collect Personal Information, or to collect information that becomes Personal Information if we combine it with other information. For more information about how we process your Personal Information, please consult our Privacy Policy.
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner or service provider (in this case, Justuno) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third party cookies can recognize your computer both when it visits the website or service in question and also when it visits certain other websites or services.
We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites and Services to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies enable us and the third parties we work with to track and target the interests of visitors to our Websites, and we refer to these as “performance” or “functionality” cookies. For example, we use cookies to tailor content and information that we may send or display to you and otherwise personalize your experience while interacting with our Websites and to otherwise improve the functionality of the Services we provide. We also enable our users to employ cookies and similar tracking technologies in connection with their use of our Services in order to allow us and our users to track their subscribers. Finally, third parties serve cookies through our Websites and Services for advertising, analytics, and other purposes. This is described in more detail below.
The specific types of first and third party cookies served through our Websites and the purposes they perform are described in further detail below:
Purpose | Cookies / Expires |
Cloudflare More information about this security/performance based cookie can be found here. | ___cfduid 24 hours |
Justuno This cookie contains a unique code that identifies the device for profile tracking purposes. | _ju_dc 365 days |
Justuno This cookie is used to safeguard against multiple tabs/windows overwriting each other’s profiles. | _ju_pn 30 min |
Justuno This cookie is used to temporarily hold a userid hash for cross device tracking. | _ju_ui Expired |
Justuno This cookie is used to cache the Justuno version used for the website’s account. | _ju_v 30 min |
Justuno This cookie is used to determine actual root domain of customer website. | _ju_dm 1 day |
LiveRamp & Affiliates These cookies are used to present online content that is more likely to match website visitor interests. More information about can be found here | Cookies may vary US visitors excluding CA only |
These cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the websites, you cannot refuse them without impacting how our websites function. You can block or delete them by changing your browser settings, as described under the heading “How can I control cookies?” in the Cookie Statement.
Categories | Cookies / Expires |
Justuno These cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as access to secure areas. | SID 2 days _ju_tk 1 day _ju_ifm 1 hour |
ZenDesk These cookies support our support service functionality available through our websites. | You can review ZenDesk’s cookie usage here. |
Elev.io These cookies support our support service functionality available through our websites. | Intercom-id-ueeyyoyt XSRF-TOKEN ajs_group_id ajs_anonymous_id elevio_website_biscuit mp_*_mixpanel amplitude_idelev.io |
The performance, functionality, analytics and customization cookies collect information that is used either in aggregate form to help us understand how our websites are being used or how effective our marketing campaigns are, or to help us customize our websites and application for you in order to enhance your experience. The Advertising cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests. For further information, see the section of the Cookie Statement entitled “Targeted online advertising”.
Categories | Cookies |
Justuno | SID |
Hotjar | Review Hotjar’s cookie usage |
Wistia | __distillery, muxData |
Review Google’s cookie usage | |
Wistia | _uetsid MR MUID MUIDB |
Review LinkedIn’s cookie usage | |
Review Facebook’s cookie usage | |
Review Twitter’s cookie usage |
We and our third party partners may use other, similar technologies from time to time, like web beacons, pixels (or “clear gifs”) and other tracking technologies. These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or, in the case of web beacons, opened an email that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Websites to another, to deliver or communicate with cookies, to understand whether you have come to our Websites from an online advertisement displayed on a third-party website, to serve targeted advertisements to you and others like you, to improve site performance, and to measure the success of marketing campaigns. While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will impair functioning of these technologies.
We have engaged one or more third party service providers to track and analyze both individualized usage and volume statistical information from interactions with our Websites. We also partner with one or more third parties (such as advertisers and ad networks) to display advertising on our Websites and/or to manage and serve advertising on other sites.
These third parties use cookies, web beacons, pixel tags and similar tracking technologies to collect and use certain information about your online activities, either on our Websites and/or other sites or mobile apps, to infer your interests and deliver you targeted advertisements that are more tailored to you based on your browsing activities and inferred interests (“Interest Based Advertising”). For more information about this practice, click here: https://www.aboutads.info/choices/.
Our third party service providers may also use cookies or web beacons to collect information about your visits to our Websites and/or other sites to measure and track the effectiveness of advertisements and our online marketing activities (for example, by collecting data on how many times you click on one of our ads). The information collected by these third parties does not include personal information that enables you to be specifically identified (e.g. by reference to your name or email address).
We automatically place single pixel gifs, also known as web beacons, in every email sent by our users via our services. These are tiny graphic files that contain unique identifiers that enable us and our users to recognize when their subscribers have opened an email or clicked certain links. These technologies record each subscribers email address,
IP address, date, and time associated with each open and click for a campaign. We use this data to create reports for our users about how an email campaign performed and what actions subscribers took.
The use of Justuno may permit or require additional cookies or tracking technologies to be employed. If a user connects his or her website or e-commerce store (in each case, a “Site”) to a Justuno account, Justuno installs a JavaScript tracking snippet (“Snippet”) on that user’s Site. This Snippet will allow cookies, pixels, and other technologies to be set on that user’s Site to facilitate the use of certain automations, features and functionality offered by Justuno through the Services or third party Services.
You have the right to decide whether to accept or reject cookies.
We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.
The date at the bottom of this Cookie Statement indicates when it was
last updated.
If you have any questions about our use of cookies or other technologies, please email us at privacy@justuno.com.
This document was last updated May 10, 2024.
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