Create automated flows for answering basic questions such as order status, shipping notifications, or general store info. This is a great way to relieve the workload of your customer support team while also providing a satisfying experience for customers. Customer support has always been a source of disappointment for customers and Facebook Messenger turns it into an opportunity to delight.
Let subscribers know the wait is over and those wireless headphones they’ve had their eyes on are back in stock.
Automating this back-in-stock notification with a link to the product page is a great way to streamline the purchase process and eliminate effort on the part of the consumer.
For the cherry on top, offer a discount in the back-in-stock message and have it auto apply to the customer’s cart when they click through to your site.
Did you have a loyal customer who seemingly ghosted on your brand?
Automate win-back campaigns so you can get them back on your site and purchasing again.
Facebook Messenger is a great way to personalize campaigns with product recommendations and targeted promotions aimed at converting the recipient.